Declaration of dissatisfaction

To enhance the quality of services provided to citizens and stakeholders, the BSP has implemented a system to declare a dissatisfaction concerning the services rendered, the tools utilized, or our personnel.

IMPORTANT

Please consult our section Lodging a complaint, if your dissatisfaction is related to any of the following situations:

  • An enterprise offering private security services without a valid licence.
  • An individual carrying on private security activities without a valid licence.
  • A security agent behaving unprofessionally in contradiction with the standards of conduct.
  • An employer hiring an individual who carries on private security activities without the required licence.
  • The Private Security Act or its regulations are violated in any other way.

How to declare a dissatisfaction

To declare a dissatisfaction concerning the services rendered by the BSP, our tools or one of our employee, you may:

Bureau de la sécurité privée 
Attn: Bureau de la Direction générale
1611 Cremazie Boulevard East, Suite 500 
Montréal (Québec) H2M 2P2

  • Call 514 748-7480 or come to our offices for assistance in completing the form.

What are the steps in processing my dissatisfaction?

When a declaration of dissatisfaction is made, an acknowledgement is sent within a maximum of 2 business days.

Subsequently, a follow-up is done with the dissatisfied person within 30 business days.

It is important to note that each dissatisfaction is handled with confidentiality, impartiality, and transparency.