To enhance the quality of services provided to citizens and stakeholders, the BSP has implemented a system to declare a dissatisfaction concerning the services rendered, the tools utilized, or our personnel.
IMPORTANT
Please consult our section Lodging a complaint, if your dissatisfaction is related to any of the following situations:
- An enterprise offering private security services without a valid licence.
- An individual carrying on private security activities without a valid licence.
- A security agent behaving unprofessionally in contradiction with the standards of conduct.
- An employer hiring an individual who carries on private security activities without the required licence.
- The Private Security Act or its regulations are violated in any other way.
How to declare a dissatisfaction
To declare a dissatisfaction concerning the services rendered by the BSP, our tools or one of our employee, you may:
- Complete and sign the form Declaration of a dissatisfaction, and send via email to insatisfactions@bspquebec.ca or by mail to the following address :
Bureau de la sécurité privée
Attn: Bureau de la Direction générale
1611 Cremazie Boulevard East, Suite 500
Montréal (Québec) H2M 2P2
- Call 514 748-7480 or come to our offices for assistance in completing the form.
What are the steps in processing my dissatisfaction?
When a declaration of dissatisfaction is made, an acknowledgement is sent within a maximum of 2 business days.
Subsequently, a follow-up is done with the dissatisfied person within 30 business days.
It is important to note that each dissatisfaction is handled with confidentiality, impartiality, and transparency.
For more information, please consult the Dissatisfaction Management Framework.