FAQ - "THE AGENCY REPRESENTATIVE": MANDATORY ONLINE TRAINING PROGRAM

 


SUPPORTED BROWSERS

 

Windows

  • Google Chrome (latest version)
  • Microsoft Edge (latest version)
  • Internet Explorer 11 (HTML5 version and Internet Explorer 8 or higher if used with Flash)
  • Firefox (latest version)

Mac 

  • Google Chrome (latest version)
  • Safari (latest version)
  • Firefox (latest version)

Mobile 

  • Safari for Apple iOS 10 or later version
  • Google Chrome in Apple iOS 10 or later version
  • Google Chrome for Android OS 4.4 or later version

 

UPDATING YOUR BROWSER

The following recommendations for the browser will enhance the experience and help ensure access to training for the learner.

To download a newer browser version, please follow one of the following links (depending on your browser): (CTRL+click to follow the link):

 

 

BROWSING THROUGHT THE TRAINING PLATFORM

  • First, you must activate the "full screen" mode in order to optimize your learning environment. Please follow the directions ("purple arrows", the "Next" button, the "Play" button and others).

 

APPROXIMATE DURATION

  • Between 90 and 120 minutes


WHAT IS THE PASS MARK OR THRESHOLD?

  • There is no pass mark or threshold. A good answer will lead to the next question and a wrong answer will lead to an explanation of the correct answer(s).

 

DURATION OF THE VALIDITY OF THE TRAINING

  • The agency representative will only have to complete the "Agency Representative" training once. If the agency appoints a new representative, he or she will have to follow the training.

 

TRAINING CERTIFICATE

  • The learner can download his training certificate directly on the platform after having completed the training.

 

QUESTIONS AND SUPPORT

  • Contact our Information Department. Give us a call at 514 748-7480 or 1 877 748-7483 or email us at info@bspquebec.ca.